Senior Operations Officer

Description

Senior Operations Officer

Location: Central London

Salary: GBP34,000 – GBP39,000

Hours: Full–time, permanent, 35 hours Mon Fri 8am 4pm

The Role

As Senior Operations Officer, you will:

Oversee and manage helpdesk operations, ensuring requests are prioritised and resolved promptly. Allocate staff and resources across Estates & Facilities to meet operational and strategic priorities. Support the delivery of planned preventative maintenance and monitor service performance. Act as first point of contact for Estates & Facilities queries, ensuring a professional, customer–focused approach. Handle financial processes including raising purchase orders, processing invoices, and liaising with suppliers. Ensure compliance with University health, safety, and regulatory requirements. Provide administrative and operational support to the Operations Manager and wider team.

About You

We re looking for someone who can thrive in a fast–paced environment and enjoys the challenge of coordinating multiple services. You will have:

Proven experience in operations or facilities management within a complex organisation. Strong organisational and scheduling skills, with the ability to balance competing demands. Excellent communication skills and a customer–focused approach. Confidence using IT systems (knowledge of CAFM/finance systems would be an advantage). A proactive and flexible attitude, with a commitment to continuous improvement.

Apply today with your CV to Braxfield Recruitment and one of our team will be in touch.

Ad ID: 5417116188