Performance & Data Manager – Housing

Description

Performance and Data Manager

Adecco – Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data. The role oversees data collection, data integrity, & the triangulation of data to produce in–depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions.

Location: London – Head Office (with regular travel to local housing centres)

Grade/Salary: 44,408 – 49,972

Direct Reports: None

Contract Type: Permanent / Full–Time (35 hours per week)

Key Responsibilities

1. Performance Management

Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers.Maintain up–to–date knowledge of performance requirements for key areas of business activity.Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement.

2. Partnership Working

Maintain effective working relationships with colleagues, professional peers, and service users.Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance.Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively.Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles.

3. Data Management

Develop and oversee data management systems across the organisation.Carry out spot audits of tenant–facing services to test data integrity.Provide accurate data and insight to support service reviews and decision–making.Present data in accessible, clear formats for colleagues, Board members, and Committees.Triangulate data from multiple sources to identify patterns and outcomes, producing deep–dive analysis where required.Address data inconsistencies in liaison with IT and relevant teams.Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation.

4. Continuous Improvement

Attend relevant conferences and good practice forums.Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement.Use resident feedback and data analysis to inform performance targets and improvement plans.Lead or support ad hoc insight projects to identify opportunities, risks, and improvements.

5. Regulatory Compliance

Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements.Embed recognised good practice in all performance and reporting activities.Person Specification

Education & Qualifications

Good standard of education (GCSEs or equivalent).Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+).Experience

Proven track record in improving service delivery.Experience presenting data in clear, visual formats and identifying trends.Experience analysing data to drive service improvement and background in not–for–profit, public sector, or regulated services.Knowledge & Skills

Excellent interpersonal and communication skills.Strong data analysis and reporting abilities.Organised, with strong problem–solving and decision–making skills.Proficient in IT systems, including CRM, telephony, and Office 365.Able to work across multiple sites.At Adecco Housing, we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process.

Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!

Ad ID: 5416941449