Operations Manager

Description

Job Title: Operations Manager Facilities & Cleaning Services

Location: Leicester / Midlands (regular site visits)

Employment Type: Part–Time (25 hours across 4 days) Full–Time available

Salary: GBP16.00 per hour + holiday entitlement (20 days + 8 statutory)

Job Overview:

We are a growing commercial cleaning and facilities management company seeking an experienced Operations / Quality Manager to oversee service delivery across sites in the Midlands. This role is ideal for someone based in or around Leicester who is detail–oriented, organised, and confident in managing compliance, audits, and staff performance.

This is a hands–on management role with hybrid flexibility.

Key Responsibilities

Quality Management & Compliance

Manage and maintain ISO 9002 and ISO 14002 quality systems. Carry out regular internal audits and ensure compliance with company policies. Oversee accurate invoicing and consistency across business processes. Monitor staff attendance using a mobile workforce app. Handle customer satisfaction monitoring and client engagement. Site Audits & Service Standards

Conduct site audits across cleaning and facilities contracts. Assess service standards and produce management reports. Implement and follow up on corrective actions. Work with operational teams to resolve issues quickly. Training, Health & Safety & Wellbeing

Review and improve staff induction and training programmes. Ensure compliance in Health & Safety, COSHH, RIDDOR, Safeguarding. Carry out wellbeing checks and training assessments with staff. Monitor and support new starter induction progress. Weekly & Monthly Duties

Check attendance logs and follow up on anomalies. Track staff training and induction completion. Monitor remedial action plans at underperforming sites. Conduct vehicle safety checks and analyse reports. Calculate carbon footprint data from energy usage. Audit invoices for accuracy and compliance. Attend monthly management meetings and present findings. Candidate Requirements

We are looking for a motivated Operations / Quality Manager with experience in cleaning, facilities management, or service industries.

You will need:

Strong communication and leadership skills. Experience in quality auditing and compliance. Basic IT skills (Word, Excel, Email). Confidence in challenging non–compliance professionally. Ability to work independently and manage multiple sites. Based in Leicester or Midlands (field visits required). Benefits

Competitive hourly rate + holiday entitlement. Part–time (25 hours) with or option for full–time hours. Career growth in a growing facilities services company.

Ad ID: 5416974179