Neighbourhood Officer

Description

Interim Neighbourhood Officer

We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London, delivering a high–quality and proactive housing management service to residents.

Key Responsibilities:

Provide a responsive and professional tenancy management service, resolving resident queries efficiently.

Conduct property and tenancy visits to ensure compliance with tenancy agreements.

Manage low–level ASB and nuisance issues, escalating complex cases to specialist officers.

Work with the Rent Income team to address payment discrepancies and support arrears recovery.

Oversee the voids process, including advertising, shortlisting, and coordinating void works.

Liaise with the Repairs team to ensure maintenance issues are completed promptly.

Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities.

Requirements:

Proven experience in housing management or neighbourhood services.

Excellent communication, organisational, and problem–solving skills.

Ability to manage a varied caseload independently.

Full UK driving licence and access to a vehicle (travel across East Anglia required).

Comfortable working in a hybrid and agile environment.

Ad ID: 5417299551