Income Officer

Description

Job Title: Income Officer

Location: Rugby

Contract: Temporary – 3 months ongoing, full time 37hours.

Rate: 24 per hour (Umbrella)

Service Area: Communities & Homes – Housing Services

Reports to: Senior Housing Officer

Flexible working – 60% office presence

Full UK driving licence and access to a vehicle required

Job Role: As Income Officer, you'll deliver income management services to tenants helping them maintain sustainable tenancies. You'll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.

Key Responsibilities:

Income Management & Advice

Manage rent payments for General Needs and Independent Living tenantsProvide advice and support via interviews, home visits, calls, emails, and lettersEncourage use of Direct Debit and digital payment optionsTenant Support & Engagement

Promote "rent first" culture for new tenantsDevelop affordable repayment plans and assist in income maximisationCollaborate with partner agencies to sustain tenancies through tailored supportMonitoring & Enforcement

Monitor rent accounts and take action on arrears, including legal proceedingsInvestigate breaches of tenancy related to rent and escalate appropriatelyAssist in reviewing Introductory Tenancies and preparing court documentationCollaboration & Record–Keeping

Liaise with internal teams and external stakeholdersRecord all activity using housing management systemsProduce statistical reports and help identify service improvementsPublic Interaction: Regular contact with tenants, residents, support agencies, health professionals, solicitors, councillors, and internal departments.

Ad ID: 5416894780