Housing Options Officer

Description

Housing Options Officer

Location: Wallfields, Hertford, SG13 8EQ

Start Date: ASAP

Contract Duration: 3+ Month

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: GBP15.71 per hour

Job Ref: OR12426

Job Responsibilities

Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service.

Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies.

Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing.

Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief).

Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications.

Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided.

Person Specifications

Applicants should demonstrate the following:

Strong understanding of housing legislation and council policies.

Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially.

Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility.

Proficient in scheduling and managing appointments efficiently.

Capacity to stay updated with legal and policy changes relevant to housing and social services.

Experience in providing professional housing advice and support.

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Ad ID: 5417082614