Housing Options Officer

Description

We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017.

You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need.

The Role

Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.

Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes.

Provide high–quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes.

Take a prevention–focused approach, working to resolve housing issues before homelessness occurs wherever possible.

Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs.

Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions.

Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements.

Key Requirements

Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting.

Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017.

Experience in creating and delivering effective Personalised Housing Plans.

Ability to assess and manage complex cases involving rough sleeping and high support needs.

Strong problem–solving, negotiation, and partnership–working skills.

Excellent written and verbal communication, with the ability to work to statutory deadlines.

Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable.

What you need to do now

Click APPLY NOW or get in touch directly.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK–wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third–party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Ad ID: 5416961316