Emergency Housing Officer

Description

Our client is looking to appoint an experienced Emergency Housing Officer to support the effective management of temporary accommodation placements. This is a key front–line role focused on helping the council meet its statutory housing duties, while ensuring quality, compliance, and tenancy sustainment for households in temporary accommodation.

This role would suit a Temporary Accommodation or Tenancy Officer with a strong understanding of housing legislation and temporary accommodation regulations. The successful candidate must have experience using Locata or NEC systems and be confident managing a busy caseload.

The position is hybrid, with a requirement to be in the office at least three days a week.

The Role

Manage and monitor a caseload of households in emergency and temporary accommodation

Ensure placements comply with relevant temporary accommodation legislation and local policy

Liaise with accommodation providers, landlords, and support agencies to secure and sustain placements

Maintain accurate and up–to–date records using Locata or NEC systems

Conduct reviews, inspections, and tenancy visits where necessary to assess property condition and client needs

Provide advice and support to households on tenancy responsibilities and move–on options

Respond promptly to housing queries, complaints, and safeguarding concerns

Work closely with the Housing Options, Procurement and Allocations teams to coordinate housing solutions

Key Requirements

Experience in a tenancy, housing needs or temporary accommodation officer role

Sound understanding of the legal framework relating to temporary accommodation

Experience using Locata or NEC housing systems is essential

Strong organisational skills and ability to manage a varied caseload

Excellent communication and negotiation skills when dealing with clients and providers

Ability to work independently, meet deadlines, and contribute to team goals

A commitment to supporting vulnerable households and delivering high–quality housing services

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK–wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third–party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Ad ID: 5416909856