Application Delivery and Support Associate

Description

About the Role:

As a CBRE Application Delivery and Support Associate, you will provide first–line support of business applications to internal and external end users.

This includes support for users, integrations and implementations as well as development support such as product documentation, product testing, report creation and managing business requirements.

What You'll Do

External (User) Support:

Log and track basic problems and work tickets.Monitor progress made on timely user request resolution.Gather and review data to identify and solve complex problems that arise with little or no precedent.

Internal (Dev) Support:

Work across Teams to support configurations and Integrations.Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions.Perform system acceptance testing, user training, and application documentation.Work in coordination with development team to manage change control and new feature rollouts.

Training / Communication:

Conduct Initial Training and refresher training for external and internal user groupsSupply information to Stakeholders regarding the tech applications and related business processes.Work with communications teams to market features, rollouts and business processes as required.

Adoption / Compliance:

Suggest improvements to existing processes and solutions to improve the efficiency of the team.Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage.Work with Core Team to manage compliance requirements around system users.

What You'll Need:

A comprehensive understanding of a range of processes, procedures, systems, and concepts across technology including database management, Application design, API Integration and user acceptance testing.Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.In–depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Advanced organizational skills with an inquisitive mindset and a keen attention to detail.Excellent communication skillsExperience with SmartSheet and Workflow / RPA systems a Plus.Experience in the Life Sciences / Lab Services field a Plus.Coding Experience a Plus.

Ad ID: 5416927824