Service Desk Team Lead

Description

Service Desk Team Lead

Location: Ringwood, Hampshire

Salary: £26k – £28k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role:

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.You will be managing the incident and request lifecycle.Assist with operational Service Desk cover during busy periods.Identifying and reporting escalations and major incidents.Monitoring and reporting of service desk activity.Feeding in new and innovative ideas.Managing a team of Service Desk Technicians.

Skills & Experience

To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.

You will also demonstrate:

Accountability and responsibility for your workload.Helpful and approachable attitude.Excellent time management skills.You will have at least 12 months’ experience in a similar role.Ideally you will have had at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews.

This role is subject to a clear standard DBS check being received.

The Package:

Company Profit Share (first £3,600 is tax free)22 days annual leave plus bank holidays, increasing with length of serviceBirthday as additional paid leaveAdditional paid leave (dependent on company performance)Company sick pay policyPension SchemePrivate Medical Insurance including dentalFree ParkingHybrid WorkingProgression opportunitiesFresh fruit, the occasional pizza and a posh coffee machine!

Our Client – Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within Trusted Technology Partnership for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Ad ID: 5416915406