IT Support Technician

Description

Do you enjoy working in a fast-paced environment? Have you worked within 1st line support before? Then this role may be for you! Please see the role below and apply if you feel you have the experience!

Job Title: IT Support Technician

Location: Liverpool

Salary: £30-35K per annum, DOE

Contract Type: Permanent

Hours: Monday to Friday

About the Role:

Our client is seeking a proactive and tech-savvy IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment.

You'll be the first point of contact for IT-related issues, providing essential support to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs.

Key Responsibilities:

Provide 1st line support for hardware, software, and network issues.

Manage and triage incoming support tickets via the help desk system.

Resolve straightforward technical issues independently.

Escalate complex problems to 2nd line support or software development teams.

Liaise with other departments for cross-functional support when needed.

Support users working remotely across multiple offices.

Assist with laptop repairs and basic troubleshooting.

Maintain accurate records of support requests and resolutions.

Requirements:

Previous experience in a 1st line support or similar IT role.

Strong problem-solving skills and ability to work independently.

Excellent communication and customer service skills.

Familiarity with ticketing systems and remote support tools.

Ability to work in a fast-paced environment and manage multiple tasks.

Apply now!

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Ad ID: 5417237900