Renewals Advisor

Description

Policy Support Executive

Full Time (Office based, Telford)

Salary: Dependant on experience

We’re looking for someone who enjoys talking to people and providing great service over the phone. In this role, you’ll focus on supporting customers, handling policy renewals, and ensuring they receive an excellent experience every time.

What you’ll do:

Contact customers to discuss their upcoming renewals and answer any questions they may have

Provide clear and accurate information about products and services

Handle queries and resolve any issues promptly and professionally

Make sure all paperwork and system updates are completed accurately

Work with other teams to improve the overall customer experienceWhat we’re looking for:

Someone who likes being on the phone and enjoys helping customers

Experience in customer service, account management or retention is helpful (but not essential)

Strong communication and interpersonal skills

Good organisational skills and attention to detail

Comfortable using CRM systems or willing to learn

A team player who can also work independently

No prior insurance experience needed – full training will be providedQualifications:

GCSEs or equivalent (A-Level or degree is a bonus but not essential)Please “Apply” today if this sounds like the permanent role

Ad ID: 5416900364