Customer Service Advisor (Remote)

Description

Our client is looking for a Remote Customer Service candidate for their highly successful banking business

Client Details

A leading financial services business

Description

Respond to customer queries via phone, email, and live chat in a professional and timely manner

Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions

Identify customer needs and provide accurate information or solutions

Handle complaints efficiently, following internal processes and ensuring customer satisfaction

Maintain confidentiality and adhere to all banking regulations and data protection policies

Update customer records and log interactions in the CRM system accurately

Escalate complex issues to relevant departments when necessary

Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)

Profile

Previous experience in customer service, preferably in banking or financial services

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Comfortable using technology and multiple software systems

Ability to work independently and manage time effectively in a remote environment

High level of professionalism, patience, and empathy

Knowledge of banking products, services, and compliance (preferred)

Job Offer

A competitive salary and great benefits

Remote working/work at home options are available for this role.

Ad ID: 5417029549