Credit Controller

Description

THE COMPANY

Our client, a well-established and respected business based in West Bromwich, is seeking a proactive and results-driven Credit Controller to join their finance team. This is a fantastic opportunity for an experienced professional to play a key role in ensuring the prompt collection of outstanding debts, reducing overdue balances, and safeguarding the company’s cash flow. The ideal candidate will have in-depth experience with Sage 200, exceptional attention to detail, and the confidence to communicate effectively with both internal stakeholders and external clients.

THE ROLE

As a Credit Controller, you will be responsible for the effective management of the company’s debtor ledger, ensuring overdue balances are minimised and cash flow targets are met. Key responsibilities include:

• Proactively contacting customers regarding overdue payments, clearly explaining their credit terms and resolving payment issues.

• Collecting outstanding debts efficiently and within agreed timescales.

• Investigating and resolving aged debt, implementing measures to prevent future issues.

• Preparing and issuing account statements, reminders, and formal notices when required.

• Performing regular credit checks on both new and existing customers to assess risk exposure.

• Supporting the credit control function with ad-hoc administrative and reporting tasks.

• Negotiating and agreeing payment plans for customers experiencing financial challenges, tracking adherence to agreed terms.

• Following up promptly with customers who miss repayments, maintaining a professional yet firm approach.

• Liaising with internal departments to manage deliveries for customers not meeting payment terms.

• Coordinating legal action where persistent non-payment occurs.

• Producing regular management reports on outstanding debts, aged debtor analysis, and cash flow status.

• Working closely with customers and colleagues to resolve invoice disputes quickly and effectively.

• Contributing to the ongoing review and improvement of credit control policies and processes.

REQUIREMENTS

To succeed in this role, you will bring:

• Proven experience in credit control with a strong track record of debt recovery.

• Solid working knowledge of Sage 200 and the ability to learn new systems quickly.

• Excellent verbal and written communication skills, with the ability to build positive relationships.

• High attention to detail and strong organisational skills.

• The ability to work independently and collaboratively in a fast-paced environment.

• A proactive, solution-focused approach to problem-solving and conflict resolution.

• Proficiency in Microsoft Office, particularly Excel.

COMPANY BENEFITS

• Salary: £26,000 – £30,000 per annum (dependent on experience).

• 3% employer pension contribution.

• Free on-site parking.

• Working hours: Monday – Friday, 9:00 am – 5:00 pm, with some flexibility for remote working.

• 22 days annual leave plus bank holidays.

• Full-time, office-based role

Ad ID: 5416946064