Business Relationship Manager

Description

Business Relationship Manager

Location: Cardiff / Hybrid – 2 days in the office 3 at home

Salary: £25,500

Job Type: Full-Time, Permanent

Recruitment Fox are proud to be representing our client, a highly respected organisation within the insurance and financial services sector, who are seeking a motivated and engaging Business Relationship Manager to join their growing team.

This is a fantastic opportunity for an experienced relationship-builder with strong telephone sales skills, looking to work with financial advisers, brokers and other professionals to deliver an excellent service and drive growth.

The Role

As a Business Relationship Manager, you will:

Proactively manage a portfolio of existing and prospective broker accounts, developing trusted relationships

Perform structured outbound account management via telephone, email and LinkedIn to maximise engagement

Confidently promote the company’s general insurance products and services to brokers, supporting them with queries and training needs

Deliver webinars and online demonstrations to client firms as part of sales activity

Use a CRM system to plan, record and manage all account activity

Contribute ideas for service improvements by capturing broker feedback and sharing best practices within the team

Support the sales and marketing team at industry events and conferences when required

Handle inbound broker enquiries by phone, live chat or email, ensuring a responsive and professional serviceAbout You

We’re looking for someone with:

Proven experience in telephone-based sales or account management roles

Confidence in building rapport, influencing and persuading customers

Strong communication skills with the ability to adapt your style to different clients

Resilience and motivation to manage outbound contact lists effectively

Experience using CRM systems

A track record of hitting or exceeding sales targets and KPIs

Good planning and organisational skills

A customer-focused approach, committed to delivering high-quality support

(Desirable but not essential) Knowledge of insurance, financial advice, broking, mortgages or banking sectorsWhat’s In It For You?

A supportive and collaborative environment that values professional development

Opportunity to be part of a business committed to customer service and continuous improvement

Flexible working approach (hybrid)

Competitive salary and performance-related incentivesApplication Process

Recruitment Fox are representing the client for this position. The application process will include:

Submission of your CV for initial consideration

If shortlisted, you will be invited to take part in a video interview with Recruitment Fox

The video interview will then be presented to the client as part of the shortlist for final-stage selectionThis approach helps speed up the hiring process and gives you the chance to stand out beyond the CV.

How to Apply

Please apply via this advert with your CV. If your experience matches the role, we’ll be in touch to arrange the next steps

Ad ID: 5416900533