Account Manager (Collections)

Description

Account Manager (Collections)

Kettering

Hours - Monday to Friday 37.5 hours

Salary - £29,000 plus monthly and annual bonuses and other benefits

Have you worked within financial services in a consumer credit capacity?

Have you got experience of debtor-direct calling?

Are you analytical with good presentation skills?

If so, our Kettering based client is recruiting an Account Manager to manage business portfolios to achieve corporate, regional, national and individual performance standards. You will be the primary contact and advocate between various departments and companies on all aspects of the credit business, including, business development, new product introduction, and the proper implementation of collection systems.

This will be accomplished by building strong, value added relationships with the internal and external stakeholders, by promoting the use of credit programs, selling features and benefits, training, and other efforts, and by directing and co-ordinating collections on active receivable accounts, to resolve delinquency issues, retain customers, and minimize losses.

In addition you will direct and co-ordinate collections on bad debt accounts, counsel and advise stakeholders on credit sales issues, collection issues, and customer credit concerns, and will also have a responsibility to actively monitor portfolio activity on a Regional/National level.

Duties & Responsibilities:-

Manage the receivable/Control losses (approximately 60% of work time)

Work directly with clients and internal stakeholders to control delinquency and net losses to corporate objectives to include debtor-direct calling

Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action

Report and track net losses/delinquency to company management teams

Develop strong business relationships with sales management and the regional sales force so as to meet delinquency control and loss objectives

Answer field and customer questions concerning the credit program and account status

Educate clients on the collection program

Work all accounts to resolution

Recommend legal action to management and carry out all necessary court follow up action as required

Submission of accounts to management for write-off as necessary, adhering to corporate policy

Ensure collection and repossession procedures adhere to corporate policy

Determine and negotiate partial and extended payments Develop the Credit Business (approximately 30% of work time)

Develop strong business relationships with Regional sales management and the Regional sales force so as to achieve sales goals

Promote Credit Sales programs to the field at every opportunity

Attend monthly Field Group and Field Manager meetings

Educate field sales personnel on program features and benefits

Review, tracking and compliance of the program

Maintain regular contact with all Regional sales management and the Regional sales force

Handle credit approval ‘appeals’ as needed

Answer field and customer questions concerning the credit program and account status

Introduction, administering, and promoting new programs, products, and procedure Planning (approximately 10% of work time)

Analysis of the business portfolio

Formulating monthly action plans

Provide management with weekly forecasts

Developing presentations for meetings

Market analysis to target deficiencies in both the sales and control arenas

Continually look for RCI opportunities and identify areas for personal developmentAbout you ...

Has 5 GCSE’s or O level equivalent or 2-4 years of directly related ‘collections’ experience in a Financial Services environment

Has a professional telephone manner

Has excellent computer skills and knowledge including Microsoft Office

Is a strong communicator, both written and verbal

Is outgoing, positive attitudes and strong interpersonal skills

Is able to demonstrate strong ability to work independently

Has excellent organisational skills and the ability to manage multiple tasksOn offer is a competitive salary plus monthly and annual bonuses, plus a great benefits package to include life insurance, Employee Assistance Programme, Virtual GP service, childcare vouchers, optical care and private pension.

If interested, please apply here for immediate consideration

Ad ID: 5416951270