Contact Talent Dice Ltd
Talent Dice Ltd
Senior Complaints Manager
Bermondsey, London
- Hours
- Full Time
- Posted
- 28 days ago
- Salary
- £21 - 21.44 - Hour
- Recruiter
- Talent Dice Ltd
- Closes
- 17 Aug 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
To ensure that Complaints are responded to across all the Repairs and Investment Services in accordance with the corporate policy and targets.
To provide advice, guidance to staff, supervisors and senior management in R&I to ensure appropriate resolution and remedy of complaints and Members Enquiries, FOIs and other correspondence.
To support the preparation of complaints, review service responses and where necessary, support in the investigation of complex complaints, critically analysing evidence, including legislation, government guidance, departmental policies/procedures in order that appropriate resolution and remedy is achieved. To work with the Customer Experience Manager to review complaints and details of individual investigation outcomes are sensitively and appropriately communicated to complainants and/or their representatives.
Supervise (in the absence of the Customer Experience Manager) the day to day management of the
Complaints Team in providing a quality and efficient complaint service Senior Complaints Manager Senior Complaints Manager
5 years experience within complaints
Senior Complaints Manager Senior Complaints Manager Senior Complaints Manager Senior Complaints Manager Senior Complaints Manager Senior Complaints Manager Senior Complaints Manager
Ad ID: 5416668976
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