Operations and Customer Fulfilment Manager

Description

Quest Search and Selection are looking for an experienced Operations and Customer FulfilmentManager to take responsibility of the Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. Ideal for someone passionate about supply chain optimisation as well.

This is an SME business, who are a global brand in the beauty and skincare industry, known for its luxurious and scientifically advanced products. With a strong commitment to quality, sustainability and innovation the business operates across multiple markets and has a global reach. They sell via their DTC website and via wholesale with all the major premium and luxury department stores and other retailers.

Key Responsibilities of this Operations and Customer FulfilmentManager -

Oversee team performance, drive process improvements, manage relationships within the warehouses and wholesale customers.act as the key point of escalation for urgent issues with B2B & B2C customersYou'll collaborate closely with Web, Credit Control, and IT teams on projects such as EDI integration & seasonal launches.Managing the Operations team, assessing workloads and allocating customersManaging and developing a team, having weekly catch ups, development plans, and supporting with regular trainingOwning the end-to-end operational process and answering follow-up queriesSupervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentationSupport the Ecommerce team with stock and order queries, finding ways to improve current Key Responsibilities of this Operations and Customer FulfilmentManager -

Ideally 4-5 years + experience in operations or DC or warehouse managementThat you come from a Fashion or Health or Beauty background - beauty is a preference.Excellent communication skills and the ability to collaborate with cross-functional teams.Strong analytical abilities and the ability to forecast and optimize supply chain performance.Experience working with global suppliers and managing international warehousing & distribution.Previous experience at this level and of managing a teamUse of SAP Business Central systemsKnowledge of customs procedures and regulations in key markets (UK, EU, USA, Canada) would be advantageous Benefits of this Operations and Customer FulfilmentManager -

Work in their new head Office in West London they are four days a week in the office 25 days annual leave plus bank holidays.Birthday Day OffBUPA MembershipEmployee Assistance ProgrammeEmployee discountcommitted to supporting our team with their professional and personal development in order to reach career goals.season ticket loan scheme If the Operations and Customer Fulfilment Manager role sounds like you and keen to be considered, please apply today to JO-92

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Ad ID: 5417481820