Control Room Operative

Description

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

The operator will play a critical role in ensuring the smooth operation of the control room by monitoring the welfare of on-site officers, overseeing CCTV activations, handling alarms, and performing all other associated tasks. This role involves responding to incidents, coordinating resources, and adhering to company policies and procedures.

Job OpportunityCCTV Monitoring: Review and monitor all activations, providing appropriate responses based on risk assessments.Staff Welfare: Ensure the safety and welfare of all staff on duty.Alarm Handling: Receive and manage intruder alarms, fire alarms, student lockouts, and other calls.Incident Management: Log all incidents clearly and concisely.Call Traffic Management: Handle a high volume of inbound and outbound calls professionally and courteously.Data Management: Ensure all logs and reports are accurate, up-to-date, and properly filed.Compliance: Ensure all actions comply with company policies, procedures, and relevant legislation.Additional Tasks: Perform all other tasks associated with a security control room.Essential SkillsCCTV SIA Licence requiredProficient in IT, including Microsoft Word, Excel, and Outlook.Ability to meet targets and prioritize events efficiently in a calm and controlled manner.Willingness to learn new skills and procedures.Experience working in a control room environment is beneficial.Familiarity with Timegate, BigChange, Immix, and Calipsa is advantageous.About CompanyFirst Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

DE&IWhat makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

Ad ID: 5416279772