Account Manager

Description

ACCOUNT MANAGER

KIRKHAM

SALARY CIRCA 30K + BONUS

Are you an experienced Account Manager looking to take ownership of a portfolio of established clients? Do you thrive in a customer–focused role where you can build strong relationships, drive revenue growth, and collaborate with multiple internal teams? If so, this opportunity could be perfect for you.

We are working with a growing technology business that provides Software & ERP solutions and is now seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value.

The Role:

As an Account Manager, you will act as the primary point of contact for your assigned customers, ensuring their needs are met and that they gain maximum value from the services provided. You'll nurture long–term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience.

A core part of this role involves identifying upsell and cross–sell opportunities within existing accounts, preparing proposals, and securing additional business to meet annual revenue targets.

This position suits someone highly organised, confident in communication, commercially aware, and passionate about delivering best–in–class customer service.

Key Responsibilities:

Client Relationship ManagementAct as the main point of contact for a designated portfolio of clientsBuild and maintain strong, long–term relationshipsRespond promptly and professionally to client queries and concernsSales & Revenue GrowthIdentify opportunities for upselling and cross–sellingWork towards annual sales and revenue targetsPrepare and present tailored proposals, handling negotiations to secure agreementsService Delivery CoordinationEnsure smooth delivery of services by collaborating with internal operations, support, and product teamsMonitor service levels and address issues proactivelyKeep clients updated on service enhancements and product developmentsInternal CollaborationWork closely with cross–functional teams to align on service deliveryShare client feedback to support continuous improvementAct as a liaison between clients and internal departments to ensure seamless communicationTrack KPIs relating to account performance, customer satisfaction, and service delivery

Skills & Experience Required:

Experience in an Account Manager, Client Success, Customer Success, Client Account Manager, Customer Account Manager, Key Account Manager or similar roleStrong verbal and written communication skillsProven ability in sales, upselling, or revenue–focused account managementExcellent relationship–building skillsConfident problem solver with a customer–first approachHighly organised, able to manage multiple prioritiesComfortable working cross–functionally with varied internal teamsBy sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Ad ID: 5417510193