Account Manager

Bristol City Centre, Bristol
Job level
Full Time
46 days ago
Smart Recruit Online
17 Dec 2021
Contract type
Recruiter Type

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The Whistl success story goes from strength to strength, and this is an exciting opportunity to join our Posthub team in Bristol as they guide businesses with their mailing campaigns through the postal journey from planning to delivery, whilst also helping to simplify the complexity of their data and mail requirements.

As Account Manager you will proactively liaise with our client base, to ensure their requirements are translated into accurate briefs for internal use and with a view to maximising client satisfaction.

On a day-to-day basis you will:

Obtain the relevant information from the Client and / or their associated parties in order to progress live work.Raise internal job sheets ensuring high accuracy, based on client requirements and job specification.Consider, check and clarify all client / third party briefs to ensure accuracy, looking for errors and omissions.Be the central point of contact for day-to day job management, proactive communication back to the client and / or third parties to confirm all received, in hand etc.Request, look at, consider and approve / request amendments for all proofs from clients and their third parties.Support Sales & Marketing Director on any projects & development.We would welcome applications with the following skills; Account Manager, Customer Service, Customer Support, Quotes, Account Management, Sales, Stakeholder Management, DSA, Postage Industry, Communication, Client Support, Process Improvement.

Benefits23 days holiday plus bank holidays and the excellent benefits you'd expect from a market leader.

Additional InformationWhilst there will be opportunity to work from home the job holder will be required to work from our offices in Bristol around 3 days per week. Full driving licence required to facilitate visits to customer and other sites as needed.

Essential Skills

An excellent and confident communicator both verbally and in writing; able to communicate complex information effectively, in order to influence and gain commitment from internal and external stakeholders at a range of levels.Ability to quickly develop an understanding of the requirements of clients, expectations of project sponsors and the capabilities of technical staff & vendors, and to manage these competing drivers to deliver a balanced solution.Able to identify where systems or procedures may be improved and make realistic/workable solutions or improvements as required (with full communication to the Business for approval).Excellent organisational skills with the ability to prioritise workload and work to conflicting, frequently demanding, deadlines for self and the team. Manage and organise personal e-mails, task lists. Chasing clients, driving the process and schedule.Able to manage effectively the diverse range of clients and their campaign partners, marketing agencies, data bureau etc, in order to achieve daily and weekly tasks.Ability to produce consistently accurate work with a high level of attention to detail even when working under pressure. A "right first time" and "sponge like" mentality.Be a self-starter, learn as you go, retain knowledge and information, as well as working as part of a tight-knit small team.Have a passion for excellent client service and the will to drive improvement through the whole process.To be able to fulfil the needs of this role we would anticipate the successful candidate will have a good level of knowledge and experience of:

The postage industry and its products and servicesA client facing role, able to communicate at all levelsA knowledge of mailing i.e. print and of production techniques is desiredA-Level or equivalent level of qualificationAbout Company

Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Fulfilment and Doordrop Media both in the UK and Internationally. Distributing more than 4 billion items annually we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident Employer and is committed to equal opportunities for all in all of our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.

Ad ID: 5402937010

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