Recruitment Consultant

Description

Job Title: Recruitment Consultant / Account Manager

Reports to: Operations Manager

Hours: 8:30am to 5:30pm

Location: Heyford Innovation Centre, 77 Heyford Park, Bicester OX25 5HD

Job Purpose

A Recruitment Consultant/Account Manager sits at the centre of three relationships: with the client (the business needing temporary staff), the worker (the temp), and the agency. The role is both sales-driven and people-focused, balancing compliance, speed, and service. The Consultant/Account Manager is responsible for maintaining excellent relationships with both clients and candidates, ensuring repeat business and a positive reputation for the company. They manage and grow client accounts by providing a fast, compliant, and reliable supply of temporary workers, balancing commercial success with legal and ethical standards. The role holder is expected to deliver excellent service, maintain audit-ready compliance, and contribute to the agency's long-term growth and reputation.

Key Tasks and Responsibilities Client-Facing Responsibilities

Develop and maintain strong professional relationships with clients, becoming a trusted partner for their staffing needs.

Take detailed job requirements, ensuring skills, compliance, and workplace culture are fully understood.

Confirm bookings promptly in writing, ensuring agreed terms and margins fall within company guidelines.

Conduct regular review meetings with clients to assess performance, resolve challenges, and identify growth opportunities.

Act as the main point of contact for day-to-day client service queries, escalating only when appropriate.

Work with clients on workforce planning, anticipating seasonal peaks and ensuring readiness of supply.

Promote additional services where appropriate, contributing to account growth and retention.

Candidate-Facing Responsibilities Advertise roles across multiple platforms to attract candidates and build a strong talent pipeline.

Register and screen candidates, including Right to Work, references, and qualification checks.

Clearly brief candidates on assignments, covering duties, workplace culture, pay, Key Information Documents (KID), and expectations.

Provide ongoing support and engagement to candidates during assignments, conducting regular care calls.

Resolve issues such as cancellations, no-shows, or performance concerns quickly and professionally.

Encourage redeployment of workers at the end of assignments to ensure retention and availability.

Operational & Compliance Duties Maintain accurate and audit-ready records across contracts, payroll data, and timesheets within the CRM.

Ensure full compliance with employment law, REC standards, GDPR, Agency Workers Regulations (AWR), and client-specific requirements.

Confirm clients provide safe working environments, communicating relevant Health & Safety requirements to candidates.

Collaborate with the Compliance Manager to resolve issues or identify risks.

Update CRM and internal systems daily, ensuring all bookings, candidate activity, and client notes are accurate.

Commercial & Strategic Responsibilities Contribute to the profitability of the business by ensuring placements are commercially viable.

Identify opportunities to expand services within existing accounts and feedback potential leads to the Business Development Manager.

Maintain awareness of labour market conditions, seasonal trends, and competitor activity.

Provide regular feedback to Operations Manager and Directors on account performance, compliance, and client needs.

Decision-Making & Autonomy Authority to confirm bookings, negotiate within agreed parameters, and resolve day-to-day client and candidate issues.

Expected to exercise sound judgement, escalating only where financial, compliance, or reputational risk is present.

Accountable for ensuring every candidate placed meets the required legal and compliance checks.

Performance Outcomes Success in the role will be demonstrated by:

Achievement of objectives as set out in the KPI framework.

Clients consistently receiving suitable, compliant staff in a timely manner.

Temporary workers feeling supported, valued, and well-briefed, resulting in repeat redeployment.

Accurate, complete, and audit-ready records maintained at all times.

Positive contribution to team culture and company reputation.

Professional Development Expected to undertake continuous learning through internal training, industry updates, and external courses.

Keep up to date with changes in employment law, compliance requirements, and recruitment best practice.

Actively contribute to a learning culture by sharing insights and supporting colleagues.

Culture & Values Alignment Acts with integrity at all times, protecting the reputation of The Employment Group.

Demonstrates professionalism, balancing commercial delivery with compliance obligations.

Builds trust and rapport with clients and candidates, representing the business positively.

Works collaboratively with colleagues, supporting a culture of accountability, service, and growth.

By applying for this role with The Employment Group Ltd you agree to our 'Use of Data' policy.

Use of data policy

The Employment Group Ltd

We need to obtain enough information to be able to promote you to our clients with regards to offering you work seeking services. We will complete this either via mail, telephone. Without the ability to liase in this way with our clients to answer questions and provide support we cannot operate our business or trade.

Candidate and client information is held within our CRM's secure sever online. This software is supplied by CEIPAL Corp.

Candidate information contains the following fields, Name, First line address, Second line address, Third line address, Town, County, Postcode, Email address, contact telephone number.

We also hold telephone numbers and email addresses because we need to communicate with our candidates during the offering of work seeking services.

We also sometimes need to send notifications and contact our candidates to issue updates and provide important or essential information which relate to the work seeking services they have with us.

Ad ID: 5417404821