Quality Checker Volunteer

Westminster, London
9 days ago
Contract type
Recruiter Type
Direct Employer

Look Ahead

Posting for under a month See all ads

Contact details


We are looking for a Quality Checker Volunteer to join our team.

Commitment: 1-2 half-days a month
Location: Across London

The purpose of this role is to provide support to the Quality Management process.

Key Responsibilities and Requirements:

• To have experience of receiving care or support services
• Attending Quality Audit visits across London to check services
• Interviewing Look Ahead customers and staff
• Phoning Look Ahead customers to talk about the service they receive
• Attending the training and regular Quality Checker meetings
• To liaise with and feed back to the Quality team
• A commitment of approximately 6 months
• To work within Look Ahead’s policies and procedures
• To provide a professional, friendly, reliable service; to be good at time keeping
• To demonstrate good interpersonal skills and communication skills; to be patient and a good listener

We will provide:

• Training for the role
• Expenses: Reimbursement of public transport travel expenses (including Taxicard) and a reward scheme
• Support: Guidance, supervision and feedback will be provided by the Quality Manager
• Regular learning and feedback sessions with other Quality Checkers and the Quality Manager


• No academic qualifications are required. We are looking for people who are able to use their experiences of being a customer at Look Ahead to enhance the experiences of others.
• Due to the nature of the work we do, all volunteering placements are subject to Disclosure and Barring Service checks. Having a conviction or caution will not necessarily bar someone from becoming a Quality Checker Champion
• One reference e.g. character reference

To apply, please request an Volunteer application pack from Recruitment on
0207 368 4637

Ad ID: 1269938455

Look Ahead

Posting for under a month See all ads

Contact details

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