NOC Team Lead (Network Service Operations Centre)

Description

NOC Team Lead (Network Service Operations Centre)

3 Month Rolling Contract

Worcester (hybrid)

£400/day (Outside IR35)

Start Date: ASAP

NOC Team Lead with strong technical expertise in Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP.

Start ASAP in October/November 2025. 3-month initial contract in Worcester. Strong probability of renewals. Hybrid working - typically 4 day/week working in the office + 1 days/week working remotely (WFH).

A chance to work with a global IT Consultancy for a Telecoms end client.

Key skills, experience + tasks will include:

Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.

Proven experience in a NOC, Service Operations, or similar network management environment.

Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks.

Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.

Experience with monitoring platforms, ticketing systems and incident management tools.

Certificates/Qualifications:

Essential: experience working within an ISP or carrier environment NOC

Desirable: CCNA or equivalent vendor certification.

Responsibilities:

Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback and reviews.

Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.

Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them

Ad ID: 5417230095