Application Service Desk Analyst

Description

Job Title: Application Service Desk Analyst

Location: Dartford/Hybris

Salary: GBP27,500 - GBP29,000 (depending on experience)

About the Role

Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company

Key Responsibilities

· Respond to support queries via phone, email, or tickets

· Troubleshoot and escalate technical issues

· Write simple scripts (Python, PowerShell, JavaScript)

· Maintain support documentation

· Help users with application use and setup

· Log and track incidents (using Salesforce Remedyforce, Jira)

· Assist with testing updates and fixes

· Work closely with IT and development teams

· Shift work and some on call

What Youll Need

· Experience in 1st line application support (essential)

· Strong communication and customer service skills

· Basic scripting knowledge (Python, PowerShell, JavaScript)

· Familiarity with IT support tools and processes

· Calm under pressure and good at problem-solving

· ITIL Foundation (preferred)

Qualifications & Experience

· Degree in IT/Computer Science or equivalent (preferred)

· 2 years in application support or customer service (preferred)

· Junior developer experience a bonus

Benefits

· Company pension

· On-site parking

· Death in Service cover

· Sick pay

Ad ID: 5416911207