Revenue & Benefits Shared Service Manager - Systems, Support & Control

Description

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions.

You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard.

The Role

·Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service.

·Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems.

·Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms.

·Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff.

·Control and monitor system access, user permissions, and reporting for all business-critical systems.

·Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements.

·Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping.

·Ensure compliance with Data Protection, Gov Connect, and related statutory regulations.

·Provide management reports, performance updates, and contribute to continuous service improvement.

·Deputise for the Head of Service as required and contribute to shared service growth opportunities.

Key Requirements

·Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting.

·Strong working knowledge of Revenues and Benefits software systems and reporting tools.

·Skilled in managing multidisciplinary teams across multiple sites and working environments.

·Proven ability to deliver effective system administration, testing, release management and support.

·Experience managing large-scale system upgrades, year-end routines, and performance reporting.

·Confident working with internal/external auditors and government agencies (e.g. DWP, VOA).

·IRRV Technician qualification or equivalent experience strongly preferred.

·Excellent communication and leadership skills with a strong focus on service delivery.

What you need to do now

If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Ad ID: 5416911010