Client Services Administrator

Description

Client Services Administrator Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team. In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards. Key Areas of Responsibility, Activities & Tasks Involved:

Handling telephone queries received from customers and clients in a polite and professional manner

Actioning and responding to all customer and client emails promptly and professionally

Updating user accounts and managing access to our partner portal

Adding both manual and automated uplift instructions to the system

Managing client queries received via the partner portal

Processing both manual and automated clearance of salvage at the request of our clients

Generating certificates of destruction for salvage which have been scrapped or dismantled

Dealing with incoming post, including vehicle documentation and keys

Handling and responding to the issuing body of fines and penalty charge notices

Assisting our customers with the retention of cherished plates

Liaising with our site team to coordinate the return of personal belongings

Assisting our Auction team with issues preventing vehicles being listed for sale

General office duties including scanning, database updates and filing

Arranging the collection of customer vehicles and salvage upon requestHere's what you bring:

Knowledge of Microsoft packages

Professional Telephone Manner

Able to communicate clearly and effectively

Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential

Able to work off own initiative or part of a team

Br able to manage and prioritise workloads What we offer:

Day shift, Monday to Friday 08.30am - 5pm

Ongoing training and professional development

Free onsite parking

Uniform and PPE provided

Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)

Telus Health

Discounted parts and non-auction vehicles

Employee discount on Vodaphone

Paid day to volunteer for a charity of your choice

Competitive basic salary

28 days holiday (including Bank Holidays)

Pension plan with 3.5% employer contributionPlease note: This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.Who are weSYNETIQ Limited trading as IAA UK IAA Holdings, an RB Global company, is a trusted global marketplace for insights, services and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located

Ad ID: 5416906131