Automotive Service Advisor

Description

Job Summary

We are seeking a dedicated, proactive and enthusiastic Automotice servcie advisor to join our main dealer motor trade team. Your role will be to build relationships with our customers and talk to them to find out about there experience with us and to get honest feedback so if needed we can improve our customer care.

For the role of Automotive service advisor you will need a background within the motor trade in a aftersales role, you will need a full uk driving licence

Monday - Friday 8 - 6 with 1 in 4 saturday mornings mornings 8.00 - 13.00 ( Saturday mornings are paid additionally as overtime)

The full time role offers a salary of £30000 (plus additional overtime pay for saturday mornings) + bonus Ote £40,000 uncapped

Duties of our Automotice service advisor

* Utilise our data entry system to maintain accurate customer records

* Communicate effectively with customers to understand their needs and provide appropriate solutions

* Have excellent phone etiquette while engaging with customers. .

* Willingness to learn and adapt in order to meet the evolving needs of our customers.

* Manage customer expectaions and upsell suitable products

Benefits:

Ongoing training

Company events

Company pension

Employee discount

Employee mentoring programme

Free parking

Health & wellbeing programme

On-site parking

Ad ID: 5417276288