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Application Support Analyst

Liverpool L3
322 days ago
Contract type


Application Support Analyst
2 year Fixed Term Contract
Albert Dock, Liverpool

Competitive Salary Package + Excellent Pension Scheme, Private MedicalInsurance + Enhanced Benefits

An exciting new opportunity for an Application Support Analyst to joinour growing IT function in Liverpool. You will be involved in the support andmaintenance of Yodel’s core systems. You will have the opportunity to work witha variety of business and IT functions to ensure Applications meet businessrequirements from a service perspective.

The main responsibilities of the role include but are not limited to:
You will provide application support across the business to resolveissues, explain solutions and advise on next steps to a variety of stakeholder.
You will be involved in incident, problem and change management.
You will be involved in the development, testing and running of dataupdates and shell scriptsYou will provide Out of Hours Support on a rota basis
Essential Experience and Skills


You will have experience of supporting applications within a businesscritical environment and be a competent communicator with the ability toarticulate and resolve complex issues, describing proposed solutions and toeducate stakeholders as to the reason and "next steps" forrecommended action in non-technical language

Excellent incident and problem management skills
Ability to prioritise own workload Excellent communication skills – written and verbal
Must be a quick and adaptable learnerwith the ability to pick up new systems, skill and technical information

Knowledgeand experience of UNIX
Knowledgeand experience of Shell scriptingKnowledgeand experience SQL
Excellent debugging and fault analysisskills.
Desirable skills (Non Essential)
Knowledge or experience using MS SQL Server
Knowledge or experienceusing Informix database
Knowledge or experienceusing Perl

Ad ID: 1202840436

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