Action Camera Tech Support/Customer Service

Westminster, London £18 to £22 pa
13 days ago
Contract type
Recruiter Type
Direct Employer


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Drift Innovation are an action sports technology company specializing in the manufacture and sale of action cameras and accessories. We’re currently seeking a new member for our small UK based team, to take over customer service and logistics duties.

Drift are offering the opportunity to join a small dynamic team in a fun working environment, and the chance to make an instant impact on the business. Enthusiasm, a positive attitude, and an interest in Drift’s credo markets will be key to succeeding in the role. We're currently based in Sloane Square, but are likely to move to East/Central London in the near future.


• Providing technical support via email, and a limited amount of telephone contact.
• Providing support for trade customers, including technical assistance and processing returns. Processing eCommerce orders and ensuring customer satisfaction in the online store.
• Stock Control – raising purchase orders, moving stock between warehouses.
• Logistical support across the business - shipping and receiving items, providing invoices for customs etc.
• Recording customer feedback, and distributing to the relevant department.

Required Skills:

• Technical problem solving – determining the cause and solution for customer technical issues as efficiently as possible.
• Communication skills – the ideal candidate will be able to communicate confidently and effectively via email, telephone, skype etc.
• Good level of computer literacy.
• Organisational and planning skills.
• Attention to detail.

Desired Skills:

• Experience in customer service or technical support roles.
• Basic knowledge of accounting, stock management and eCommerce platforms.
• Educated to degree level.
• An interest in or experience of technology, and/or extreme sports or motorsports.

Salary: £18-22k, dependent on experience.

If you'd like to work for Drift innovation, please let us know why, and include your CV. We're looking forward to hearing from you!

Ad ID: 1269823143


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