Action Camera Tech Support/Customer Service

Westminster, London £18 to £22 pa
Posted
13 days ago
Contract type
Permanent
Recruiter Type
Direct Employer

Adam

Posting for under a month See all ads

Contact details


Description

CUSTOMER SERVICE REPRESENTATIVE

Drift Innovation are an action sports technology company specializing in the manufacture and sale of action cameras and accessories. We’re currently seeking a new member for our small UK based team, to take over customer service and logistics duties.

Drift are offering the opportunity to join a small dynamic team in a fun working environment, and the chance to make an instant impact on the business. Enthusiasm, a positive attitude, and an interest in Drift’s credo markets will be key to succeeding in the role. We're currently based in Sloane Square, but are likely to move to East/Central London in the near future.


Responsibilities:

• Providing technical support via email, and a limited amount of telephone contact.
• Providing support for trade customers, including technical assistance and processing returns. Processing eCommerce orders and ensuring customer satisfaction in the online store.
• Stock Control – raising purchase orders, moving stock between warehouses.
• Logistical support across the business - shipping and receiving items, providing invoices for customs etc.
• Recording customer feedback, and distributing to the relevant department.


Required Skills:

• Technical problem solving – determining the cause and solution for customer technical issues as efficiently as possible.
• Communication skills – the ideal candidate will be able to communicate confidently and effectively via email, telephone, skype etc.
• Good level of computer literacy.
• Organisational and planning skills.
• Attention to detail.


Desired Skills:

• Experience in customer service or technical support roles.
• Basic knowledge of accounting, stock management and eCommerce platforms.
• Educated to degree level.
• An interest in or experience of technology, and/or extreme sports or motorsports.

Salary: £18-22k, dependent on experience.


If you'd like to work for Drift innovation, please let us know why, and include your CV. We're looking forward to hearing from you!


Ad ID: 1269823143

Adam

Posting for under a month See all ads

Contact details


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