Sales & Customer Support Executive

Description

Do you enjoy speaking with customers, spotting opportunities and turning enquiries into bookings? Are you organised, proactive and happy working in a busy office where no two days are the same? Would you like to join a long-established company with a strong reputation, a supportive team and the opportunity to earn bonus on top of your salary? If so, this could be the role for you.

Milne Safety is a Health & Safety consultancy and training company based in Wymondham. We work with clients across the UK and are looking for a friendly, organised and commercially minded Sales & Customer Support Executive to join our busy team.

Benefits

Salary of GBP28,000-GBP30,000, depending on experiencePotential OTE bonus of GBP8,000Company pensionOn-site parkingMonday-Friday working hoursFull-time, permanent positionSupportive team environmentVaried role with customer contact and sales opportunityAbout the Role

This is a varied role where you will handle incoming enquiries, support course bookings, manage instructor diaries and provide excellent customer service to both new and existing clients.

Key responsibilities

As Sales & Customer Support Executive, you will be responsible for:

Handling incoming enquiries by phone and emailManaging instructors' diariesSending booking forms via DocuhubBuilding strong relationships with customers by phone, email and LinkedInWorking towards an agreed sales target, with bonus potential when achievedIdentifying opportunities to grow business with new and existing clientsSupporting the management teamWorking with the marketing team and accrediting bodiesUpdating customer records and databasesBooking hotel stays for instructorsManaging the online training platformProviding excellent customer serviceMaintaining confidentiality and professionalismSupporting a positive team cultureSkills and experience required

We are looking for someone who has:

A confident and friendly telephone mannerStrong written and verbal communication skillsExcellent customer service skillsGood attention to detailThe ability to multitask and stay organisedConfidence using initiative to identify sales opportunitiesGood working knowledge of Microsoft Office, including Excel, Word and OutlookA positive, professional and team-focused attitudePrevious experience in customer service, sales support, account management, training administration, bookings coordination or office administration would be beneficial.Health and safety experience is not essential, as training will be provided.

About Milne Safety

Milne Safety is a well-established Health & Safety consultancy and training company based in Wymondham, Norfolk. We provide practical health and safety support, workplace training and online learning solutions to businesses across the UK.

Apply now

If you are a confident communicator with strong customer service skills and the drive to support business growth, we would love to hear from you.

Ad ID: 5418359090