Repairs Planner

Description

Position: Repairs Planner

Location: Kingston, KT1 3GZ

Salary: £12.50ph - £16.30ph

Perm position / 40 hours per week.

Contract: Temp to Perm

The Post

The Planner’s main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative’s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.

Main Responsibilities

Consistently demonstrate high levels of customer service standards and professional relationship with all customers.

Inputting & updating works orders on to the “Service Manager” IT system and issuing those works orders to operatives/sub-contractors.

Make outbound calls to update customers on progress and complete customer satisfaction surveys.

Ensuring operatives diaries are updated, and maintained at all times .

Booking work on a reactive and planned basis, liaise with the client and your team

Manage communications via E-mail in Microsoft Outlook / telephone / face to face

Working from bespoke scheduling systems, excel , Microsoft and teams

Complaint jobs to be managed and customer updated frequently.

Maintaining good communication skilled with customer, client , operative and other team members

General duties

As required, to attend training sessions, conferences and staff meetings in line with our commitment to Investors in People.

To be self servicing in the area of administrative functions.

To be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary).

Person Specification

Experience of working with the public in a customer focused environment.

Excellent verbal and written communication skills, telephone skills and interpersonal skills.

Excellent planning, scheduling and organisational skills.

Personal attributes and skills

Experience of working in the construction industry.

Experience of working at administrator level. With a good understanding of all computer programmes as mentioned above.

Experience of managing complaints queries.

Please apply or Call Leah Seber at Build Recruitment for more information

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer

Ad ID: 5416386494