Customer Service/ Scheduling

Description

Customer Service Administrator/ Scheduler

High Wycombe | Full-time | £26,000-£28,000 per year

Monday to Friday | Permanent

Why Join Us?

We're a dynamic and customer-focused team committed to delivering world-class service. As a Customer Service Administrator, you'll play a key role in supporting our engineering team and ensuring our clients receive exceptional service every time.

What You'll Be Doing

Reporting to the Customer Service Supervisor, your responsibilities will include:

Managing customer queries and orders via phone and email

Scheduling planned maintenance and small works with engineers and clients

Ensuring callouts meet client KPIs and internal SLAs

Investigating and resolving customer issues, updating the CRM system

Processing sales orders and accurate invoicing

Maintaining up-to-date customer and supplier records

Liaising with engineers, subcontractors, suppliers, and internal teams

Supporting the finance team with relevant documentationWhat We're Looking For

2+ years' experience in Customer Service or Scheduling

Strong communication and relationship-building skills

Proficiency in Excel, Word, Outlook, and database systems

Excellent time management and multitasking abilities

Experience coordinating engineers and managing schedules is a plus

A flexible, confident, and proactive approach to workPerks & Benefits

Company pension

Free on-site parking

Company events

If you're passionate about customer service and thrive in a fast-paced environment, we'd love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5417276014