Customer Service Manager

Description

Customer Services Manager Location: Nantwich, Cheshire

Salary: GBP40,000 - GBP45,000 PLUS BENEFITS

Hours: Full-time (37.5 hours per week)

We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast-paced, hands-on leadership role where you ll manage the team while ensuring exceptional service delivery.

About the Role You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.

Key Responsibilities Manage and develop the Customer Services team through coaching, training, and performance reviews.Oversee day-to-day operations, ensuring efficiency and outstanding service.Handle incoming calls, process and price orders using in-house systems.Liaise with Transport, Raw Materials, Technical, and Production teams.Implement procedures and streamline workflows for continuous improvement. What We re Looking For Proven experience in a Customer Services management role.Strong leadership skills with the ability to motivate and inspire a team.Highly organised, decisive, and calm under pressure.Excellent communication and interpersonal skills.Good computer skills (Microsoft Office and industry-specific software).Knowledge of the agricultural industry is an advantage (but not essential). Benefits Competitive salaryCompany pension schemeAdditional holidaysCycle2Work schemeFree on-site parkingEmployee discount Hours: Monday Friday, 8am 4pm or 9am 5pm (with occasional overtime during busy periods).

(url removed) OR Leanne on (phone number removed)

Please note: Due to the high volume of applications we receive, only short-listed candidates will be contacted.

INDCOM

Ad ID: 5417513147