Customer Service Advisor

Description

Position: Customer Service Advisor

Rate: £13.10 per hour

Hours: Monday to Friday, 9:00am - 5:00pm

Location: Milton Keynes

Manpower are recruiting on a temporary basis for a leading financial client based in Milton Keynes.

We're looking for enthusiastic and professional individuals to join our client's Customer Experience team. As a Customer Service Advisor, you'll play a key role in supporting customers throughout the lifecycle of their financial services agreements. You'll handle a wide variety of enquiries via telephone, email, and post, ensuring every customer receives a first-class experience.

Key Responsibilities:

Deliver an excellent level of customer service by resolving queries promptly and effectively, aiming for first-contact resolution.

Take ownership of each enquiry, using initiative and sound judgement to deliver the right outcome for the customer.

Handle complaints professionally in line with company policy and Financial Conduct Authority (FCA) guidelines.

Accurately log and escalate any unresolved issues as required.

Use multiple systems to manage customer information and process account updates.

Work towards agreed service levels, quality standards, and performance targets.

Ensure all customer interactions comply with internal policies and regulatory requirements, including Identification & Verification (ID&V) and financial crime prevention procedures.

Skills and Experience:

Previous experience in a customer service or contact centre environment.

Strong communication skills, both written and verbal, with a confident and professional telephone manner.

Excellent problem-solving and decision-making abilities.

Competent with Microsoft Office and other computer systems.

Ability to manage multiple priorities while maintaining attention to detail.

Team player with a proactive and positive attitude.

Knowledge of FCA and TCF (Treating Customers Fairly) principles is an advantage.This is a fantastic opportunity to gain valuable experience within a well-respected financial organisation while delivering an outstanding customer experience.

Apply now to join the Manpower team and take the next step in your customer service career

Ad ID: 5417294107