Customer Experience Manager

Description

What’s in it for you?

Join a fast-growing, design-led British menswear brand | Lead a high-impact team with real influence across the business |Creative, collaborative culture with a focus on craftsmanship and quality |Full time | Free parking

What will you be doing?

* Leading and scaling our customer service function

* Ensuring a consistent, high-quality customer experience

* Handling escalations and improving service processes

* Working cross-functionally with fulfilment, marketing, and product teams

* Monitoring performance metrics and driving continuous improvement

Must Have’s

* Proven leadership in customer service, ideally in eCommerce

* Strong communication and problem-solving skills

* Experience with platforms like Shopify, Gorgias, Klaviyo, or similar

* A passion for delivering standout service

Helpful Extras

* Background in fashion, lifestyle, or retail

* Analytical mindset with a strong grip on performance metrics and service data

* Comfortable wearing multiple hats in a scale-up environment

If you're ready to make a difference on site, please send your CV to Alison at i2i Recruitment today.

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. We are committed to reviewing every application with a focus on diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of whether it’s successful

Ad ID: 5416911124