Complaints Co-ordinator

Nottingham, Nottinghamshire
Full Time
26 days ago
20000.00 - 30000.00 GBP Annual
Metropolitan Thames Valley
21 Nov 2021
Contract type
Recruiter Type
Direct Employer

Metropolitan Thames Valley

Contact Metropolitan Thames Valley


This role

As a Complaint Coordinator you will coordinate responses for regional Stage 1, and with further experience, Stage 2 complaints. You will collaborate with internal teams to ensure a successful response is provided to your customers.

Working alongside your team and the wider CCT, you will work as a one to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.

You will be responsible for developing customer satisfaction through root cause analysis, as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, Internal Managers and the MTVH Policy Team.

Available roles

We have two positions available, 1 x permanent position and 1 x seconded position until July 2022. This will be discussed during the interview process.

What you'll need to succeed

Knowledge and experience in resolving customer disputes

A strong communicator with customers primarily over the phone but also via email and written letter which is key to a successful final response

Exceptional organisation

Passionate about providing the best possible resolution to your customers

You will need to be confident, empathetic to customer issues, and play a key role in mediating when requiredAbout Us

Our organisation was built on a simple mission - to give people a safe, secure, and affordable home. That is as true today as it was in the 1950's, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that "everyone should have a home and the chance to live well" To fulfil this vision, we work with partners to make our neighbourhoods - new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

What you'll get in return

We also offer a wide range of benefits. Please take a look at our benefits document attached.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment

Ad ID: 5402216436

Metropolitan Thames Valley

Contact Metropolitan Thames Valley

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