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Reservation Agent - rhubarb at The Sky Garden

179 days ago
Contract type


An exciting opportunity to join the ever-growing, dynamic food company , rhubarb . The Sky Garden sits at the top of the iconic Walkie Talkie building, on 20 Fenchurch Street, and houses 2 restaurants, 2 bars and stunning event spaces.
We are now seeking a Reservation Agent to join our fun and energetic team.
Job roleAs Reservation Agent you will be reporting into the Reception Manager, and will be required to deliver attentive and efficient customer service for all guests whilst dealing with visitor enquiries, managing the reception supervisors and providing administrative support to the wider management and events teamOversee, receive and manage all enquiries and clients correspondence in accordance with the company standards (responding with proposal within 24 hours).To deliver friendly, highly efficient customer service for all of our guests whilst dealing with booking enquiries.Optimise the diary to ensure in the event of cancellations, alternative business is in place or could easily be found.You will be fully responsible but not solely focused on daily response to all email enquiries, on-line bookings, cancellations and amendments as well as special requestsYou will be running and managing the reservations system by using the Open Table system, ensuring that all covers are maximized within the restaurant at all times.You will be responsible for the ongoing communication of weekly covers and future bookings.You will be an ambassador for rhubarb?s brad and build up relation shift with both internal and external stakeholders.
Candidate profileYou will have gained previous working knowledge in a similar fast paced environment within the events, hotel and hospitality to provide a close fit with rhubarb?s valuesYou should possess intermediate MS office skills, budget and report writing skills and have good data management skills (e.g.: Open table, Maxim, etc.)Being an inspirational leader, you will be able to motivate and communicate at all levels and commit to sharing your knowledge and skills within our reception FOH brigade.Good planning, time management and organisational skillsAbility to commit to weekend and evening work.You will show and demonstrate relevant diplomacy and tact and maintain confidentiality at all times.
Reservation Agent - rhubarb at The Sky Garden
Salary ?22,000 per annum Working 5 days out of 7

Ad ID: 1202828949

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