Hostel Assistant - Immediate Start Required

Haymarket, Edinburgh
Full Time
43 days ago
£8.91 per hour
13 Nov 2021
Contract type

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At The Hostel we provide comfortable accommodation at great rates! We understand that whether travelling as a tourist, backpacker or getting away with friends, comfort and budget are high on the list of priorities…we provide that and more, in the most stylish and funky hostel in Edinburgh! We are looking for a new hostel assistant to join our small, friendly team.

Candidate will be available for immediate start.

The Hostel, requires enthusiastic and motivated individuals who are hungry for success.

In this role, you will be responsible for ensuring the safety and security of hostel guests, staff, and the hostel as a whole. The right candidate will also ensure the highest levels of hospitality and service are provided during their shift.

Responsibilities include however are not limited to;

· Liaising with guests and residents in the hostel, dealing with any requests, problems and resolving complaints in a polite and professional manner.

· Carry out full reception duties such as late check-outs, early check-ins, extending stays, wake-up calls.

· Taking payments and providing information about the hostel’s facilities

· Carry out a comprehensive hand over to the next receptionist before end of shift

· Cashing up at the end of each shift

· Taking telephone calls/messages/bookings

· Cleaning and housekeeping including bed making on upper and lower bunk beds

· Help set up breakfast

· Occasional night port

· Report any maintenance issues immediately

· Encourage guests to use online review sites to give feedback on their stay e.g. Trip Advisor,

You must be smart and professional at all times, with a great 'can do' attitude. You will need to have excellent and confident communication skills and the ability to work as team and without supervision.

You will be the first and final point of contact for the guests. Their first and final impression is important to the reputation and future of the hostel! When being on reception your main responsibility is to ensure every guests’ needs are met, problems are fixed and that all guests experience a feeling of great customer service and friendship.

On the job training will be provided, experience is not essential.

We will offer free breakfast.

Accommodation: This is a live-in position.

This position will be for 32 hours per week.

Application deadline: 21/09/2021

Job Types: Full-time, Permanent

Salary: £8.91 per hour

COVID-19 considerations:

All customers and staff (except badge holders) are required to wear a mask. All customers and staff must sanitise on entering the Hostel. We are following all current guidelines to ensure guest and staff safety.

Ad ID: 5401989719

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