Client Onboarding Apprentice - Customer Service level 3

Waterloo, London £237 pw
27 days ago
Contract type
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Posting for 6+ months See all ads

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Short Description: You will be the first point of contact for most of our clients. You will be proactively helping applicants finalise their applications. As you will be working closely with customers, you will need to be a confident and strong communicator.

Full Description:
Location: Marylebone, London

You will be:
1. Pre-screening potential clients ensuring they provide the necessary business documents required to obtain our credit facility.
2. Accountable for overall client satisfaction whilst ensuring they are educated on product offerings.
3. Effectively following up with clients in a timely manner, in order to convert them.
4. Establishing best practice for client management in order to foster long-term business relationship.
5. Communicating with internal teams such as Credit Risk & Account Management on status of clients.
6. Driving the continuous growth of internal processes and procedures through supporting ongoing operational projects and objectives.
7. Proactively delivering on our customer contact strategy to drive conversion, engagement and client satisfaction.

Employer Description: iwoca offers flexible credit to small businesses across Europe, allowing them to take advantage of opportunities previously only available to their larger peers.

Framework: Customer Service level 3
Training Provided: Start building your career today with WhiteHat.
1. Customer Service training (Combined NVQ & Technical Certificates)
2. Employee Rights & Responsibilities (ERR)
3. Functional Skills English, Maths and Information Communication Technology (ICT)
4. Personal Learning & Thinking Skills (PLTS)
Duration: 18 months

Skills Required: Experience in a similar fast paced, customer facing role is desirable. Proven experience within the Financial Services industry (desirable). Knowledge of the UK business finance market is a plus. A strong team player who can effectively communicate both orally and in written form

Personal Qualities: Proactive self-starter eager to be part of a dynamic team making a difference to UK SMEs. Excellent interpersonal skills - ability to quickly establish relationships and strongly influence clients. Great attention to detail and problem-solving abilities

Qualities Required: Minimum grade C-A* in five GCSE, including Maths and English (or Functional Skills level 2 in both). You will also have good knowledge of IT including all Microsoft packages.

Ad ID: 1261201626


Posting for 6+ months See all ads

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