Train to be a 1st Line – Technical Support Engineer - SWANSEA

Swansea, Swansea (Abertawe)
To be confirmed
21 May 2018
20 Jul 2018
Full Time


Have you tried turning off and on again? We’ve all had someone on the helpdesk suggest this but 1st Line Technical Support is so much more. If you have a passion for IT, enjoy working in a fast-paced environment and have a problem-solving mentality, then a career in Technical Support could be perfect for you.

GCI is the UK’s largest privately owned Managed Service provider and with a constantly expanding customer base they have a regular need for 1st Line Technical Support Engineers. To meet this demand they have joined forces with The Training Room, to identify individuals eager to start their journey in the world of IT.

No experience is needed as The Training Room will align you with a course that will get you the desired certification in Microsoft Networking Fundamentals (MTA), CompTIA Network+ and Cisco CCNA Routing and Switching needed to kickstart your career. You can train when it suits you and you could be certified in 3 months, so why wait? The GCI group have the most cutting-edge offices ready and waiting for you to really hone your skills as a Technical Support Engineer.

Tasks will include;

  • Resolving proactive monitoring alerts
  • Deploying the latest security updates
  • Systems maintenance
  • Upgrading customer systems
  • Incident Management
  • Process Compliance

You will be providing support and maintenance across;

  • Network Security
  • Networking (Routing and Switching)
  • Wireless
  • Data-centre (servers, storage and virtualisation)
  • Backup and DR

You will also be expected to act in accordance with GCI’s corporate security standard.

If you’re ready to take the first step on a brand-new career path and have the passion for IT to really thrive on a service desk, then start your journey today and click APPLY now. Just fill out the short form and will call you back for an open chat about the next steps.

We are authorised and regulated by the Financial Conduct Authority under reference number: 723720.

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