Systems Support Analyst
At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come, we are recruiting for a number of exciting positions within our IT team at our home in the heart of London.
To support our growth and continue to make the everyday special for our staff and customers we are expanding our team and seeking a Systems Support Analyst to help us in the next chapter of our story.
You will be responsible for providing 1st and 2nd line systems support for our retail and office-based staff, ensuring the smooth day-to-day operation of our business. Working closely with other members of the IT team, you will help us improve and enhance the levels of service, performance and availability of the systems supported.
Key activities include monitoring the call logging system, addressing walk-up and telephone support requests and reacting to various alerting and monitoring systems. Supported by your colleagues, you will provide day-to-day support for all retail/hospitality POS, PC desktop, server and Cloud applications and hardware.
You will be able to clearly demonstrate technical capability across the Microsoft application suite (Windows & Office), Active Directory administration and familiarity with networking concepts. Significant experience in a similar role within a retail or hospitality environment is extremely desirable.
In return, we offer a competitive salary package, annual bonus and excellent company benefits.
If you have what it takes to help us deliver a sense of pleasure to our staff and customers and want the opportunity to progress with a company that’s always looking to be original and unexpected, please apply today.
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