Hospitality Admin & Co-ordinator

Location
BT6 9HL, Belfast
Salary
Negotiable
Posted
14 Feb 2018
Closes
14 Mar 2018
Hours
Full Time

Salary: Negotiable 

Location of work:

32 Montgomery Road, Belfast, BT6 9HL

Various venue locations for larger booked events across Northern Ireland

Reports to:

General Manager

Responsible for:

General Admin and Daily/Event Hospitality Sales

Responsibilities, tasks and activities:

Answering customer queries, via telephone, email, social media and client meetings

Processing of all catering bookings, Invoicing all bookings

Stock ordering

Organising catering deliveries and collections

Planning daily work schedules for catering chefs

Planning daily delivery schedules for delivery drivers

Producing weekly and monthly reports

Liaising with others departments within French Village

Liaising with suppliers

Liaising with other venue co-ordinators

Booking events

Research and develop trends and customer needs

Administration and filing

Online Social Media Marketing

Other adhoc duties as required

 

PERSON SPECIFICATION

Experience:

Strong interpersonal skills, organisational skills and relationship management.

Skills & Qualifications:

Social Media, Excellent IT Skills, specifically Microsoft Word, Excel & PowerPoint.

Excellent written and verbal communication skills are essential.

Key Competencies:

Team Working

• Treats people with the respect and integrity in line with Company values

• Makes a full contribution to successful team performance

 Planning and Control

• Establishes priorities, task and work schedules in advance

 Attention to Detail

• Works within the limits of authority, seeking guidance when unsure

• Clear eye on the detail

• Has a can do attitude towards challenging performance targets

 Self Motivation

• Learns from opportunities presented by change

Managing the Customer Relationship

• Builds a rapport by taking a real interest

• Checks customer levels of satisfaction

• Presents a good image of the company to customers

 • Listens to and observes customers to understand their needs and views in order to deal effectively with their concerns

• Remains polite and tactful towards customers

 

Other:

• Valid UK driving licence is required.

An understanding of individual responsibility in complying with the Health and Safety policies and arrangements.

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