We are looking to recruit a dedicated Care Coordinator to join our growing family run organisation. You will be part of a busy and successful team, ensuring the delivery of care to clients living in their own homes, supporting them to live independently. You will demonstrate outstanding communication and organisation skills as you will be liaising with our Care Workers and our Clients and their families, ensuring the highest level of customer service by delivering a safe and effective service that meets the requirement of both our company expectations and those of the CQC.
As each customer is unique, no working day will be the same. It is our priority to support our clients enabling them to live the lives that they choose. You must have a good understanding of what people in the community need in respect of care and support they may require, and have knowledge of best practice in providing social care.
The Care Coordinator will be expected to have, or to be working towards, a level 3 QCF (qualifications credit framework NVQ). Or more...
The Care Coordinator will be contracted to 40 hours per week plus expected but not exhaustive overtime.
Co-ordinating care packages and assigning workers to rotas,
Accept, allocate and process new referrals for care and support promptly review and process changes to clients` care plans.
You must be able to build trusting relationships with customers, their families, staff and other professionals such as district nurses, GPs and occupational therapists.
Ensuring workers have the necessary skills, training and competencies to undertake their shifts effectively communicating both verbally and in written form.
Arranging care reviews and supervisions,
Have an excellent telephone manner,
Able to pick up care packages responsibly and allocating them into runs,
Recruiting new care workers,
Ensuring care provision meets CQC guidelines and adhering to company compliance standards,
Demonstrate decision making skills and problem solving,
Have excellent IT skills particularly in the use of Microsoft Office (Excel, Word, PowerPoint, Internet Explorer and Outlook).
Ability to develop relations with colleagues across the business,
Take part in the out of hour’s on-call rota,
Be able to Work flexibly as a part of team covering calls when and where necessary
You will be required to embrace and understand the company vision, values and objectives.
There will be expectation to cover any calls that cannot be covered by staff
This list is not exhaustive and additional duties may be required
KNOWLEDGE SKILLS & EXPERIENCE
Minimum 1 year experience as care coordinator in domiciliary care, experience in healthcare and social care environment,
Excellent organisational skills,
Ability to work under pressure,
Effectively communicate both verbally and in written form,
Have good judgement and decision making skills,
You will need to be self-motivated and enthusiastic with a passion to deliver exceptional care and support,
Care assistant skills and experience to safely deliver the care and support plans,
Full clean driving licence and access to a car is essential
· 28 days paid holiday (pro rata)
· Full, on-going support
· Company mobile phone
· DBS charges refunded after 1 month service
· Free uniform and P.P.E
· Full induction and on-going training arranged
· Career progression opportunities
Job Type: Full-time
Salary: £19,000 to £21,000 /year dependant on experience
. Care Co-ordinator: 1 year
If you would like to find out more information about the Care Coordinator position at Caring Comes 1st, please do not hesitate to get in touch via email at firstname.lastname@example.org. Alternatively, you can call our office numbers 01179096070 or 07702866836 and ask to speak to Abbie.