Reception Manager - £30k. Nr Great Yarmouth, Fantastic Venue!
An exciting opportunity has arisen for a Reception Manager to join a well-established family run leisure organisation.
The purpose of this role will be to join the management team, with the capability to drive and manage a busy Reception. This is an exciting opportunity for a focused and experienced Reception Manager.
- Must have demonstrable experience as a Reception Manager, with at least 2 years previous experience at this level
- Exceptional administration & organisational skills. Experience of reservations & booking systems. Experience of Micros, Opera and Resco advantageous, although not essential as full training will be given.
To deliver exceptional Customer Service;
Ensuring the delivery of exceptional Customer service, both personally and by motivating and inspiring your team to deliver excellent Customer service standards at all times
Driving and maintaining departmental operational standards ensuring the department runs efficiently and effectively
Hands on support, working alongside the Reception team and leading from the front, dealing with a wide range of operational situations within this large multi-functional Resort
- Demonstrable experience in a similar Reception management role - primarily focused within the hospitality sector
- The ability to deliver consistently high standards of Guest Service through their team
- Coaching skills with the ability to develop the team to deliver high operational standards and results
- A strong bias towards developing people to their true potential
- Excellent communication skills
- A strong, focused, work ethic with excellent attention to detail
- The ability to meet deadlines and work under pressure
- A positive attitude and outgoing approach
Salary & Benefits
- Free use of sports and leisure facilities
- 28 days holiday per annum (including Bank Holiday entitlement)
- Resort discounts for self, friends & family
- Internal Award & recognition schemes
- Personal development opportunities
- Contributory pension scheme
To apply for this position, please submit your CV via this website. For further information please contact Charlie Papworth on 01603 625562 at our Norwich office.
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