Assistant Front Office Manager- 4 Silver Star 2 AA Branded Hotel- Reading
We are looking for a dynamic ASSISTANT FRONT OFFICE MANAGER to be instrumental in running our 4 Silver Star Holiday Inn Reading M4 Jct 10, Wharfedale Road, Winnersh Triangle Berks RG41 5TS ( rebranding to Crowne Plaza Reading in 2018)
The hotel consists of 174 bedrooms with state of art Academy with 8 conference/banqueting suites for up to 260 in the largest suite, substantial Esprit Wellness & Dermalogica Spa , 2 AA Rosette Caprice Restaurant and Monty’s Bar Lounge with resident pianist.
We have a fantastic opportunity for an Assistant Front Office Manager to be part of our senior management team as a result of the promotion of the existing long tenured Assistant Front Office Manager within the group.
Together with the very experienced Front Office Manager, you will be responsible for the management of the hotel’s Front Office Team
Reporting to the Front Office Manager and General Manager you will be responsible for Reception, Reservations Enquiries, and Night Team.
Outstanding team management skills are essential as you will be fully responsible for the development and performance management of the Front Office team. You will be expected to deliver excellent customer service standards, encourage sales (up-sales, cross-sales) and have an understanding of your targets such as revenue and staff costs.
You should also have excellent communication skills – both written and verbal and have a working knowledge of Opera or a similar system.
The ideal candidate must also be prepared to be fully flexible as you will be required to work hands on Duty Management shifts and shifts as required. You will work on a shift basis, working 5 days out of 7.
The successful candidate should preferably have previously worked in a branded Hotel, preferably an InterContinental Hotels Group brand, in a similar role.
Prior knowledge of Fidelio Opera PMS is a strong advantage.
You will be require to motivate and inspire the team and be able to implement new systems and procedures.
Ideal candidates should have a stable background and positive references
The hotel is conveniently located directly adjacent to Winnersh Triangle station ( 5 minutes from Reading town centre)
You must be eligible to live and work in the UK unrestricted
PLEASE ADVISE YOUR CURRENT SALARY AND NOTICE PERIOD WHEN APPLYING