CALL CENTRE REPRESENTATIVES WANTED

Location
Oxfordshire, Banbury, England
Salary
£18000.00 - £19000.00 per annum
Posted
12 Feb 2018
Closes
19 Feb 2018
Ref
757189
Contact
Jack Upstell
Contract Type
Permanent
Hours
Full Time
Job Level
Entry level
Language
English

Contact Details
**CALL CENTRE REPRESENTATIVES WANTED**

An exciting new opportunity has arisen for a Customer Service Call Centre Representative to work in-house for one of the UK's leading multi utility companies based in Banbury.

Here you will contribute to the success of a dynamic customer/engineer facing service team who deliver a great service to our customers while achieving specified targets.

Job Requirements:

To be the point of contact for service engineers deployed to plumbing, drainage and WSP jobs.
To handle customer and engineer calls to deliver a service that exceeds the customers' expectations
To manage customer visits that are outside agreed service levels by automated jeopardy report.
Provide excellent customer service through accurate and professional delivery of information to our customers.
To facilitate the daily deployment of work to maximise productivity.
To accurately log and update the system with details of all communication received for existing jobs to ensure the engineers, sub-contractors claims centre and customers are kept up to date and informed of any issues, ensuring necessary action is taken or escalated.
Key skills & Experiences:

Handle inbound calls
Liaise with the Field plumbers and engineers
To demonstrate the behaviour in each characteristic successfully and consistently
Able to demonstrate experience of working in a customer focussed service environment
Enthusiastic and productive team-worker
A good standard of spoken English
UK passport or Tier 1 visa (essential)
Company perks and benefits:

£300 quarterly cash bonus scheme
Development programme
Shift rotation to break up the week.
Free Parking
Multi-functional staff room


---
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

You'll find a wide selection of vacancies on our website.

Similar jobs