Duty Supervisor/Manager

London, England
09 Feb 2018
16 Feb 2018
The Munnelly
Contract Type
Full Time
Job Level

Key responsibilities:

Operational control of 'day to day' site management visits, across the full portfolio:

  • Site personnel visits and reports.
  • Site Assignment visits and reports.
  • Ensuring all AI's and RAMS are current and correct, whilst maintaining QMS compliance.
  • Assistance with 'blowouts' whilst cover is resourced.
  • Delivery and audit checking of stock levels such as uniform and equipment.
  • Escalating any issues into the Operation Manager and ultimately the Director as required.

Heading up the 'Out of hours team' and working closely with them:

  • Ensuring compliance and allocation of site visits throughout the team.
  • Direct responsibility for the team reporting into The Operations Manager.
  • Producing weekly and monthly reporting for internal and external use.
  • Downloading and review of site patrol reports and addressing any non-conformances.
  • Reviewing the detail and quality of daily Management reports and addressing any issues raised from these.
  • Producing KPI's for monthly review meetings with Senior Management.
  • Daily and weekly audits of the condition of the company vehicles.

Control room assistance with 'day to day' operational issues:

  • Monitoring and escalation of non-conformance in relation to booking on/off for duty and check calls.
  • Production of weekly targets sheets, offenders lists to target, and increase levels of conformance.
  • Ensuring all operational staff are fully aware of how to use the employee portal and its importance.
  • Response escalation throughout the shift.
  • Working closely with the operational offices to ensure all shifts are covered with the appropriate site trained operatives.

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