Merchandise Host/ess with Hair and Make Up Experience

Dependant on experience
09 Feb 2018
10 Apr 2018
Contract Type
Full Time
Job Level

Contact Details

DCL’s Merchandise Host/ess – Bibbidi Bobbidi Boutique primary role is to play the part of a "Fairy Godmother-in-Training" or "Pirate Master" in the Bibbidi Bobbidi Boutique on the Disney Fantasy. Magically transforms guests into a princess, knight and/or pirate within the onboard Bibbidi Bobbidi Boutique/Pirate's League, always staying in character. Additional responsibilities are as a Merchandise Host/Hostess. Provides friendly service while selling merchandise to guests in fixed and/or mobile retail locations throughout the ship and island. Maintains the cleanliness of all shops, stockrooms and stock shelves. Assists with receiving of new merchandise while helping with stores, stocking and inventory. Maintains onboard crew store. Maintains and ensures cleanliness of areas to uphold USPH and Disney standards. Receives, logs and unloads all merchandise that boards the vessel in preparation for each cruise. This role has high guest interaction.  


  • Serve as a Fairy Godmother-in-training or veteran Pirate and magically transform guests into a princess, knight and/or pirate within the onboard Bibbidi Bobbidi Boutique / Pirate’s League; based on package purchase, transformations can include lustrous hairstyles, shimmering makeup, fanciful nails, beard, scar, tattoo, and/or face gem application, themed costumes, earrings, and eye patches
  • Complete transformations to the highest possible standard through use of correct techniques for hair styling, nail painting and make-up application
  • Support other onboard retail locations and proactively sell ship/island merchandise in fixed and mobile retail locations; product focus could include but is not limited to DCL specialty merchandise, onboard art program, duty free products, liquor, tobacco, perfumes, jewelry, and princess, knight, pirate and/or glitter/glow makeover experiences
  • Maintain daily cleanliness of shop floor, display tables and windows, and stockrooms
  • Maintain fully stocked shelves in merchandise locations; restock when needed
  • Ensure a clean, efficient, neatly organized stock room
  • Perform accurate inventory counts (mark up, mark down, etc.)
  • Receive, log, and unload all merchandise that boards the vessel in preparation for each cruise
  • Assist in the ordering of merchandise through Simba (Disney inventory management system)
  • Support daily promotions such as purchase with purchase and special events and themed activities
  • Assist with price adjustments, floor moves, and receiving merchandise stock
  • Consistently ensure sales targets are met and/or exceeded

Basic Qualifications

  • Minimum two years recent experience in retail or sales
  • Experience and knowledge of hair, make-up and/or nail application strongly desired; cosmetology experience a plus
  • Strong Disney knowledge
  • Interest and ability to create a “wow” guest experience
  • Demonstrate enthusiasm and passion for the Disney product, characters and story telling
  • Able to story tell and portray the role of Fairy Godmother-in-training/Coachman or a veteran Pirate for several hours at a time
  • Ability to lift 40 pounds
  • Be at least 21 years of age
  • Be able to speak, read and write fluent English
  • Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
  • Be able to work a seven-day, 70-84 hour week with limited time off
  • Be able to adhere to Disney Cruise Line appearance guidelines
  • Agree to share a cabin with other crew members
  • Enjoy working in a high-volume, fast-paced, guest-service oriented environment
  • Be flexible with your work schedule, job duties and work locations
  • Appreciate diversity among guests and crew
  • Preferred Qualifications
  • Knowledge in duty free and VAT strongly desired
  • Experience and knowledge of managing inventory
  • Experience and knowledge in fine and costume jewelry, watches, perfume, cosmetics, liquor, and/or tobacco strongly desired
  • Experience and knowledge of art and silent auctions desired
  • Experience in a cashless sales system strongly desired

Applicants must:

  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
  • Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
  • Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
  • Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes

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