Host / Hostess (Duck & Waffle)

Sushi Samba
EC2N 4AY, London (Greater)
Dependent on Experience
09 Feb 2018
16 Feb 2018
Contract Type
Full Time
Job Level

The Host / Hostess is responsible for ensuring the prompt recognition and seating of all guests, and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience.


•    Availability to work evenings, weekends and most holidays
•    Communicating clearly and effectively with guests and co-workers
•    Answer phones in a prompt manner with appropriate scripting 
•    Bid farewell to the guests and welcoming them back 
•    Provide guests with menus
•    Maintain menus by ensuring cleanliness and accuracy
•    Greet guests and seat them at tables or in waiting areas
•    Assign guests to tables suitable for their needs
•    Inspect dining and serving areas to ensure cleanliness and proper setup
•    Speak with guests to ensure satisfaction with food and service, and to respond to complaints if addressed
•    Receive and record guests' dining reservations via Open Table
•    Promote and distribute information at the host stand about Duck & Waffle events & promotions
•    Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
•    Direct guests to coatrooms and waiting areas such as Bar and/or lounge
•    Must stay up to date with general knowledge about Duck & Waffle concept and cuisine
•    Other duties may be assigned


•    Fluent English Speaker
•    High School Diploma or equivalent preferred
•    Prior industry related  restaurant experience required
•    Knowledge of restaurant operations, guest relations; written and verbal English language communication skills 
•    Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant 
•    Ability to multi-task and follow directions 
•    Must be prompt, courteous, and reliable 
•    Flexibility in scheduling strongly preferred 
•    Applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

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